Apple CEO Ternus Says iPhone Duo Shortages Have No End Date in Sight
Apple is unable to meet demand for the iPhone Duo and there's no timeline for when the company will catch up, CEO John Ternus told Reuters following today's earnings report.
Duo is constrained as of today. The ramp is going well, and we're working hard to get it to as many customers as quickly as possible, but at this point, we're not able to predict when supply and demand will be in balance.
Ternus commented on the display issues some customers have seen, saying that "a very small percentage" of units have been returned and Apple is offering replacements.
iPhone Duo orders placed today have delivery estimates in January, and stores have had little stock for online reservations.
Last week, Apple said it was aware of an issue impacting the inner display of some units, and it directed customers with an issue to contact AppleCare.
Apple reported a September quarter revenue record of $114.5 billion, up 12 percent from last year. Duo sales are not included because the device did not go on sale until after the quarter had ended.
Popular Stories
Some Apple retail employees have been told to warn customers against visiting to purchase an iPhone Duo without a pre-order on Friday, October 23.
Apple Store employees told MacRumors that they have been advised that there will likely be no iPhone Duo stock available for walk-in purchases on launch day. Staff have been instructed to discourage customers without pre-orders from coming in...
With just three days to go until the iPhone Duo is released, Apple is getting ready for the launch. Behind the scenes, the App Store now has screenshots of Apple's built-in apps running on the Duo. We've seen some apps in marketing materials, but images of the ones we haven't seen give us an idea of what it will be like using the iPhone Duo day to day.
Many apps are shown in landscape...
Some iPhone Duos are already experiencing hinge issues that cause display cracks, based on photos shared on Reddit and the MacRumors forums. Almost all of the display faults are right along the hinge, and most result in a line of bright pixels across one side of the screen.
An iPhone Duo owner in Australia said his device cracked after being opened fewer than 20 times, and there was no...
